17 Best Birdeye Alternatives Reviewed In 2024
Best Birdeye Alternatives Shortlist
Here’s my shortlist of the best Birdeye alternatives:
Our one-on-one guidance will help you find the perfect fit.
Are you finding it tough to manage your brand’s online reputation? You're not alone. Many marketing managers like you face challenges with reputation management software, and finding the right solution can be difficult within its own right.
In my experience, finding the right tool can make all the difference, and while Birdeye is a valuable reputation management software, it might not be the best fit for your team.
In this article, I’ll share my well-researched picks for the best Birdeye alternatives. These options can help you better engage with customers and manage feedback efficiently. I test and review each software independently, so you can trust that my insights are unbiased. So, let's explore the top solutions that might just be the right fit for your team.
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What Is Birdeye?
Birdeye is a reputation management software that helps businesses manage their online presence and customer feedback. It’s used by marketing professionals and business owners who want to enhance their brand's reputation and engage effectively with customers.
The software's key features include review monitoring, customer surveys, and automated feedback requests to help your team gather insights and improve customer satisfaction. Overall, Birdeye offers a straightforward way to keep track of your brand's online reputation and customer interactions.
Why Look for a Birdeye Alternative?
Although Birdeye is a strong tool, there are several reasons why some users seek out alternative solutions. You might be looking for a Birdeye alternative because…
- You need more integrations with existing tools
- Your team requires better customer support
- You're looking for more flexible pricing plans
- You want features specific to your industry
- Your business operates outside Birdeye's supported regions
- You need a solution that scales with your growth
If any of these sound like you, you’ve come to the right place. My list contains several online reputation management tools better suited for teams facing these challenges and looking for alternative solutions.
Best Birdeye Alternatives Summary
This comparison chart summarizes pricing details for my top Birdeye alternatives to help you find the best one for your budget and business needs.
| Tools | Price | |
|---|---|---|
| NiceJob | From $75/month | Website |
| BrightLocal | From $35/month | Website |
| Vendasta | From $359/month | Website |
| Reputation | From $29/user/month | Website |
| Yext | From $199/year (billed annually) | Website |
| Yotpo | From $9/month | Website |
| Meltwater | Pricing upon request | Website |
| DemandHub | From $129/month | Website |
| Chatmeter | Pricing upon request | Website |
| Emitrr | From $40/user/month | Website |
Compare Software Specs Side by Side
Use our comparison chart to review and evaluate software specs side-by-side.
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We’ve been testing and reviewing marketing software since 2022. As marketing managers ourselves, we know how critical and difficult it is to make the right decision when selecting software. We invest in deep research to help our audience make better software purchasing decisions.
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Best Birdeye Alternatives Reviews
Below are my detailed summaries of the best Birdeye alternatives in my shortlist. My reviews look at each tool’s key features, pros & cons, integrations, and ideal use cases to help you find the best one.
NiceJob automates the collection and promotion of customer reviews to enhance online visibility and credibility. It sends timely review requests via SMS and email for customers to share feedback with positive reviews automatically published to various platforms.
Why NiceJob is a good Birdeye alternative: NiceJob offers automated review requests and reminders, helping businesses gather more reviews without manual effort. It highlights top reviews on your website and provides analytics to track the performance of your review campaigns. Additionally, the software’s customizable template makes it easy to align requests with your brand’s voice for a consistent approach.
Standout features & integrations:
Features include the ability to create and manage customer stories to highlight positive experiences and additional tools for generating and sharing social media posts based on customer feedback. You can track and analyze review performance with its built-in analytics.
Integrations include Google, Facebook, QuickBooks, Mailchimp, Zapier, HubSpot, Salesforce, Stripe, Square, and Slack.
Pros and cons
Pros:
- Real-time feedback collection
- Website conversion optimization
- Automated review invitations
Cons:
- No sentiment analysis tools
- Limited review site monitoring
BrightLocal focuses on improving local SEO and managing a business’s online reputation. It offers track search performance, business listing, and reputation management, ensuring businesses local search visibility and positive online presence.
Why BrightLocal is a good Birdeye alternative: BrightLocal offers tools like the Local Search Rank Checker for tracking business performance in local search results and Citation Tracking to help you identify and fix inaccuracies in your business listings. It also has SEO-related capabilities, allowing you to audit local SEO performance and generate comprehensive local search engine reports. Additionally, the software’s reputation manager lets you view and respond to reviews from multiple sites in one dashboard.
Standout features & integrations:
Features include local search rank tracking, citation tracking, and the ability to generate detailed SEO audit reports. Your team can also utilize the review management features to keep track of customer feedback.
Integrations include Google My Business, Facebook, Yelp, TripAdvisor, Foursquare, Apple Maps, Bing, Yahoo, Yellow Pages, and Trustpilot.
Pros and cons
Pros:
- Google Business Profile audit
- Local SEO audit tools
- White-label reporting
Cons:
- Basic sentiment analysis
- Fewer review site integrations
Vendasta offers an end-to-end platform, including marketing and workflow automation, CRM, white-label solutions, and client management tools. It simplifies client communication, project updates, and task management, suited for agencies managing multiple clients.
Why Vendasta is a good Birdeye alternative: Vendasta has everything you need to manage and grow your client base in one place. The platform provides a client portal for easy communication, progress tracking, and faster approvals. It also includes a reputation management feature that extends beyond basic review management, enabling businesses to monitor and respond to customer feedback across multiple platforms.
Standout features & integrations:
Features include a white-label marketplace for digital products, task management tools for efficient operations, and marketing automation to enhance client campaigns. Your team can also benefit from its reputation management features.
Integrations include Google, Facebook, Twitter, QuickBooks, Mailchimp, Constant Contact, HubSpot, WordPress, LinkedIn, and Instagram.
Pros and cons
Pros:
- Automated review solicitation
- Multi-platform review monitoring
- AI-driven review responses
Cons:
- Limited review trend insights
- Restrictive review request templates
Reputation excels in advanced feedback tools, offering advanced sentiment analysis and real-time customer surveys. It allows businesses to gather actionable insights across various customer touchpoints and integrate feedback from multiple sources.
Why Reputation is a good Birdeye alternative: Reputation offers real-time customer feedback collection, sentiment analysis, and tools for managing reviews across multiple platforms. Its feedback tools allow you to capture insights from surveys and social media, while the software’s reporting tools help track performance, giving your team an overview of what’s working and areas for improvement. Additionally, Reputation offers survey capabilities that collect valuable feedback from customers.
Standout features & integrations:
Features include advanced analytics that help you measure the impact of customer feedback on your business and tools for managing social media interactions for a strong online presence. You can also set up alerts to stay informed about changes in customer sentiment.
Integrations include Google, Facebook, Twitter, LinkedIn, Instagram, Salesforce, HubSpot, Zendesk, Google Analytics, and Microsoft Dynamics.
Pros and cons
Pros:
- Cross-platform engagement tracking
- Influencer identification features
- Advanced social listening tools
Cons:
- Limited sentiment analysis depth
- Limited review site monitoring
Yext ensures business information is accurately synced across search engines, directories, and social media. It helps businesses centralize and control their information visibility to customers.
Why Yext is a good Birdeye alternative: Yext offers tools for controlling and updating your business information across multiple platforms. It has the Knowledge Graph that lets you organize and structure your business data, ensuring accuracy across the web, and provides insights on clicks, views, and customer actions. Additionally, the software comes with strong review management tools that enable businesses to monitor and respond to customer feedback as necessary.
Standout features & integrations:
Features include real-time updates for business listings, analytics for user engagement, and tools for managing local search presence. You can also leverage its knowledge graph to enhance searchability.
Integrations include Google, Facebook, Apple Maps, Bing, Yahoo, Yelp, TripAdvisor, Alexa, Siri, and Cortana.
Pros and cons
Pros:
- Centralized information management
- Personalized customer interactions
- Extensive directory reach
Cons:
- Limited focus on social media
- No unified messaging inbox
Yotpo focuses on retention marketing, offering tools for customer reviews, SMS, and email campaigns. It centralizes these features to help brands enhance customer engagement and drive repeat purchases.
Why Yotpo is a good Birdeye alternative: Yotpo combines customer review platforms with loyalty programs to encourage repeat purchases and reward brand advocacy. Its SMS and email marketing tools let you send personalized messages based on customers' shopping behavior and preferences and subscriptions help you create recurring revenue. Additionally, Yotpo's analytics give insights into customer behavior and campaign performance, allowing you to streamline and refine your strategies for better results.
Standout features & integrations:
Features include advanced analytics that helps you track customer interactions and measure campaign performance. The platform also offers customizable email marketing tools to engage your audience effectively. Additionally, Yotpo provides tools for creating and managing referral programs to expand your customer base.
Integrations include Shopify, BigCommerce, Magento, Salesforce Commerce Cloud, WooCommerce, Instagram, Facebook, Google Ads, Mailchimp, and Klaviyo.
Pros and cons
Pros:
- Customizable loyalty programs
- Visual UGC integration
- AI-powered review prompts
Cons:
- Lacks multi-location management
- Basic sentiment analysis
Meltwater is a media intelligence and social listening platform that tracks and analyzes media coverage and social media activity. It monitors content from online news and offers advanced media monitoring and analysis.
Why Meltwater is a good Birdeye alternative: Meltwater allows you to monitor mentions of your brand or key topics across multiple channels, informing you of your business’s online reputation. Its sentiment analysis tools let you gauge public perception and identify areas for improvement, while its trend analysis features highlight emerging patterns in media coverage. Meltwater also provides tools for measuring the reach and effectiveness of your media campaigns to help you refine strategies based on real data.
Standout features & integrations:
Features include media monitoring that covers both traditional and online sources and advanced analytics to help you make informed decisions based on media trends. You can also set up alerts to stay updated on important mentions and changes in media coverage.
Integrations include Facebook, Twitter, Instagram, LinkedIn, YouTube, Google Analytics, Slack, Zendesk, Salesforce, and Microsoft Teams.
Pros and cons
Pros:
- Real-time alerting system
- AI-driven analytics
- Advanced social listening tools
Cons:
- Limited review analytics reporting
- No SMS review requests
DemandHub helps businesses of all sizes engage with their customers through various messaging channels. Its unified inbox consolidates all messages from different platforms, ensuring communications are in one place.
Why DemandHub is a good Birdeye alternative: DemandHub combines SMS, email, social media, and web chat into one inbox. It offers easy appointment-sending and follow-ups to help reduce missed appointments. The software also provides secure SMS payments for customers to settle bills and review collection features for gathering valuable feedback and showcasing them to boost reputation.
Standout features & integrations:
Features include automated follow-ups that help ensure consistent communication and feedback collection tools to gather customer insights. The platform also provides analytics to track communication performance and improve strategies.
Integrations include Google My Business, Facebook Messenger, Webchat, Instagram, WhatsApp, Yelp, Slack, QuickBooks, and Mailchimp.
Pros and cons
Pros:
- Contactless SMS payments
- Automated review requests
- Unified messaging inbox
Cons:
- Lacks multi-platform review syncing
- No competitor review benchmarking
Chatmeter monitors reviews, manages social media, and improves local search visibility for multi-location businesses. It enables consistent business information updates and gives a clear view of location-specific performance.
Why Chatmeter is a good Birdeye alternative: Chatmeter lets you update business information across hundreds of directories, ensuring accurate details for each location. Its tools help you track customer reviews and feedback in real-time, while its analytics show you each location’s performance. Chatmeter also has SEO tools that optimizes your business listings with location-specific keywords, driving more traffic to each location’s online presence.
Standout features & integrations:
Features include automated reporting that helps you keep track of performance metrics for each location and tools for responding to reviews efficiently, ensuring timely customer experience and engagement. You can also use its local SEO features to optimize search performance for each business location.
Integrations include Google My Business, Facebook, Yelp, TripAdvisor, Foursquare, Apple Maps, Instagram, Twitter, Hootsuite, and HubSpot.
Pros and cons
Pros:
- Comprehensive social media management
- Real-time review monitoring
- AI-driven sentiment analysis
Cons:
- No multi-platform review syncing
- No SMS review requests
Emitrr helps businesses and healthcare providers manage patient and customer interactions through text messaging. It offers HIPAA-compliant texting for secure exchange of information and integrates with EHR for updating patient records.
Why Emittr is a good Birdeye alternative: Emittr lets you send encrypted messages that comply with HIPAA regulations. Its automated appointment reminders improve scheduling efficiency and its two-way texting feature allows real-time communication with patients and clients. The software also provides feedback collection tools to help improve customer satisfaction while maintaining compliance.
Standout features & integrations:
Features include appointment scheduling tools that help you manage patient visits and customizable message templates to save time on routine communications. You can also track patient interactions with its communication history feature.
Integrations include Salesforce, HubSpot, Google Calendar, Outlook, Zoho, Zapier, QuickBooks, Slack, Mailchimp, and ActiveCampaign.
Pros and cons
Pros:
- EHR/CRM integration
- Missed call text automation
- HIPAA-compliant texting
Cons:
- No sentiment analysis tool
- No multi-location management
Other Birdeye Alternatives
Here are some additional Birdeye alternatives that didn’t make it onto my shortlist, but are still worth checking out:
Birdeye Alternatives Selection Criteria
When selecting the best Birdeye alternatives to include in this list, I considered common buyer needs and pain points, like the ability to efficiently manage customer feedback and the need for effective online presence monitoring. I also used the following framework to keep my evaluation structured and fair:
Core Functionality (25% of total score)
To be considered for inclusion in this list, each solution had to fulfill these common use cases:
- Monitor online reviews
- Track brand mentions
- Manage customer feedback
- Analyze sentiment
- Generate reports
Additional Standout Features (25% of total score)
To help further narrow down the competition, I also looked for unique features, such as:
- Automated response suggestions
- Multilingual support
- Competitor analysis tools
- Customizable dashboards
- Geotargeted listening
Usability (10% of total score)
To get a sense of the usability of each system, I considered the following:
- User-friendly interface
- Easy navigation
- Customizable settings
- Clear instructions
- Minimal technical skills required
Onboarding (10% of total score)
To evaluate the onboarding experience for each platform, I considered the following:
- Availability of training videos
- Access to templates
- Interactive product tours
- Webinars for users
- Supportive chatbots
Customer Support (10% of total score)
To assess each software provider’s customer support services, I considered the following:
- Availability of live chat
- 24/7 support options
- Comprehensive help center
- Dedicated account managers
- Quick response times
Value For Money (10% of total score)
To evaluate the value for money of each platform, I considered the following:
- Transparent pricing
- Flexible plans
- Scalability options
- Free trial availability
- Features offered for the price
Customer Reviews (10% of total score)
To get a sense of overall customer satisfaction, I considered the following when reading customer reviews:
- Overall satisfaction ratings
- Commonly mentioned pros and cons
- Feedback on ease of use
- Comments on feature effectiveness
- Reported issues or bugs
Key Features of Birdeye Alternatives
Here are some of the key features of Birdeye to help you contrast and compare what alternative solutions offer:
- Review Management: Helps you generate, monitor, and respond to customer reviews from various platforms, enhancing your online reputation.
- Centralized Messaging: Allows your support team to manage all customer communications and notifications from a single inbox, making responses more efficient.
- Feedback Management: Collects and analyzes customer feedback to provide insights into customer satisfaction and areas for improvement.
- Social Media Monitoring: Tracks brand mentions and customer interactions across social media platforms to inform you about public perception.
- Sentiment Analysis: Analyzes customer reviews and feedback to understand overall sentiment and trends, helping guide your strategy.
- Survey Tools: Enables you to create and distribute surveys to gather detailed customer insights and feedback.
- Analytics and Reporting: Provides detailed reports and analytics on customer interactions and feedback, assisting in data-driven decision-making.
- Local SEO Tools: Enhances your local search presence by managing listings and optimizing for search engines.
- Chat and Webchat: Offers live chat and web chat features to engage website visitors and convert them into customers.
- Referral Marketing: Supports referral campaigns to leverage satisfied customers to bring in new business.
What’s Next?
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