26 Best Review Management Software Reviewed In 2024
Best Review Management Software Shortlist
Here's my pick of the 10 best software from the 26 tools reviewed.
Our one-on-one guidance will help you find the perfect fit.
Review management software is a valuable asset for any company. With the right software, teams can boost their reputation and improve their local SEO ranking. But finding the right review management software can be a challenge, especially with so many options available.
Using my experience with marketing software, I tested and compared several of the top review management software available. From there, I compiled my results into in-depth reviews to help you find the best software for your unique needs. I’m confident that you’ll discover your next review management software in the list below.
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Best Review Management Software Summary
This comparison chart summarizes pricing details for my top review management software selections to help you find the best software for your budget and business needs.
| Tools | Price | |
|---|---|---|
| InMoment | Pricing upon request | Website |
| ReviewTrackers | Pricing upon request | Website |
| Text Request | From $59/month | Website |
| Podium | From $399/month (billed annually) | Website |
| Yext | From $4/week (billed annually) | Website |
| ReviewInc | Pricing upon request | Website |
| Swell | Pricing upon request | Website |
| Yotpo | From $79/month (billed annually) | Website |
| Reputation | Pricing upon request | Website |
| Trustpilot Business | From $259/month | Website |
Compare Software Specs Side by Side
Use our comparison chart to review and evaluate software specs side-by-side.
Compare SoftwareHow to Choose Review Management Software
It’s easy to get bogged down in long feature lists and complex pricing structures. To help you stay focused as you work through your unique software selection process, here’s a checklist of factors to keep in mind:
| Factor | What to Consider |
| Scalability | Can the software grow with your business? |
| Integrations | Does it integrate with your existing tools? |
| Customizability | Can you tailor the software to meet your needs? |
| Ease of Use | Is it user-friendly for your team? |
| Budget | Does it fit within your financial plan? |
| Security Safeguards | How does the software protect your data? |
Best Review Management Software Reviews
Below are my detailed summaries of the best review management software that made it onto my shortlist. My reviews offer a detailed look at the key features, pros & cons, integrations, and ideal use cases of each tool to help you find the best one for you.
InMoment is a customer experience (CX) solutions provider that utilizes AI to enhance customer feedback analysis. Their platform, XI, offers services such as feedback management, reputation management, and advanced analytics, enabling businesses to improve customer experiences.
Why I picked InMoment: It provides an extensive suite of tools for managing and analyzing customer feedback across multiple channels. The XI platform allows you to gather insights from structured and unstructured data, helping your team make informed decisions. Features like digital listening and conversational intelligence further enhance your ability to understand customer needs. With advanced analytics, you can pinpoint areas for improvement and drive better business outcomes.
Standout Features & Integrations:
Features include feedback management, digital listening, and advanced analytics. You can use these tools to gather and analyze customer feedback from various sources. Digital listening helps you monitor customer sentiments in real-time, while advanced analytics provide deep insights into customer behavior.
Integrations include Salesforce, Google Analytics, HubSpot, Adobe Experience Manager, Slack, Zendesk, Shopify, Marketo, Microsoft Dynamics, and SAP.
Pros and cons
Pros:
- Advanced analytics
- Real-time sentiment analysis
- In-depth feedback tools
Cons:
- Limited customization options
- High dependency on data quality
ReviewTrackers is an online reputation management software designed for businesses to monitor and analyze customer reviews, improve local SEO, and enhance customer experiences. Its main user base includes enterprises and small to medium-sized businesses looking to manage their online reputation effectively.
Why I picked ReviewTrackers: ReviewTrackers helps you collect and analyze reviews from various platforms, giving you actionable insights into your customer experience. The software includes features like competitor analysis and social media monitoring, which allow your team to keep a close eye on your market presence. You can manage your local listings to ensure consistent and accurate business information online. Additionally, automated review requests and AI-generated responses streamline the process of engaging with your customers.
Standout Features & Integrations:
Features include review aggregation from multiple platforms, automated review requests, AI-generated responses, competitor analysis, and local listing management. These tools help you manage your online reputation and enhance customer satisfaction.
Integrations include Google, Facebook, TripAdvisor, Yelp, Apple Maps, Foursquare, Healthgrades, Vitals, Zocdoc, and Trustpilot.
Pros and cons
Pros:
- Customizable reports
- Detailed analytics
- Multiple review platforms supported
Cons:
- Pricing transparency
- Limited customization
Text Request is a business text messaging service that allows companies to communicate with customers via text from their office phone numbers. Its main user base includes businesses of all sizes needing efficient communication methods, focusing on SMS marketing, appointment scheduling, and lead generation.
Why I picked Text Request: The platform offers features like SMS marketing for promotions and updates, appointment scheduling and reminders, and secure text-to-pay functionality. Text Request’s HIPAA-compliant texting ensures sensitive information is handled securely. Additionally, it provides API access for custom solutions, making it versatile for different business needs.
Standout Features & Integrations:
Features include SMS marketing for promotions, appointment scheduling and reminders, lead generation, text-to-pay functionality, and HIPAA-compliant texting. Your team can also benefit from the platform's API access for custom solutions.
Integrations include Salesforce, HubSpot, Zapier, Google Contacts, Microsoft Outlook, Slack, Mailchimp, Zendesk, Shopify, and QuickBooks.
Pros and cons
Pros:
- No contracts
- HIPAA-compliant texting
- User-friendly interface
Cons:
- Overages can add costs
- Limited texts in lower-tier plans
Podium is a customer communication and review management platform designed for businesses across various sectors such as automotive, health and wellness, home services, and retail. It helps users manage online reputation, handle customer interactions, and drive sales through AI-driven tools.
Why I picked Podium: Podium allows you to centralize all your customer communications into one inbox. It offers AI-powered reviews to help manage your online reputation effectively. You can also send automated text responses to engage leads quickly. Plus, its payment processing tools make transactions with your customers easier.
Standout Features & Integrations:
Features include AI-powered review management, automated text responses, and centralized customer communication. Your team can also utilize its payment processing tools and lead management functionalities.
Integrations include Google, Facebook, Instagram, Shopify, QuickBooks, Mailchimp, Slack, HubSpot, Salesforce, and Square.
Pros and cons
Pros:
- Payment processing
- Automated responses
- AI-driven tools
Cons:
- Pricey for small businesses
- No bulk scheduling
Yext is a digital presence platform designed for businesses to manage their online reputation, local listings, and search capabilities. It serves a diverse user base, including industries like healthcare and financial services, providing tools to improve local rankings and customer sentiment.
Why I picked Yext: Yext's Reputation Management feature centralizes customer feedback from platforms like Google Maps and Yelp into a single dashboard. It offers personalized response crafting, review generation, and sentiment analysis, helping you manage and understand customer sentiment. With competitive tracking and analytics, your team can improve its online presence and drive brand loyalty efficiently. The platform also includes SEO-optimized local pages and social media management.
Standout Features & Integrations:
Features include review generation, personalized response crafting, and sentiment analysis. You can centralize customer feedback from various platforms into one dashboard. Your team can also use competitive tracking to monitor and improve your online presence.
Integrations include Google Maps, Yelp, Facebook, TripAdvisor, Apple Maps, Bing, Yahoo, Foursquare, Instagram, and Twitter.
Pros and cons
Pros:
- SEO-optimized pages
- Analytics insights
- Sentiment analysis
Cons:
- Support costs extra
- Advanced features cost extra
ReviewInc is an online review management software designed to help businesses manage their online reputation. Its main user base includes small to large enterprises across various industries such as automotive, healthcare, and legal services. Key functions include monitoring reviews, generating new reviews, amplifying positive feedback through social media, and facilitating customer communication.
Why I picked ReviewInc: This platform allows your team to monitor reviews from multiple sites in real-time and generate new reviews to boost your online presence. You can analyze consumer sentiment using their customizable dashboard, making it easier to manage feedback. With features like two-way texting, you can communicate directly with customers to address concerns and improve satisfaction. Additionally, ReviewInc emphasizes the importance of responding to both positive and negative reviews to build trust and influence purchasing decisions.
Standout Features & Integrations:
Features include real-time review monitoring, customizable dashboards, and two-way texting for customer communication. You can manage reviews from multiple sites in one place and generate new reviews to enhance your online presence. The platform also offers tools for analyzing consumer sentiment and amplifying positive feedback on social media.
Integrations include Google, Facebook, Yelp, TripAdvisor, Healthgrades, Edmunds, Cars.com, Yellow Pages, BBB, and Avvo.
Pros and cons
Pros:
- Unlimited users in some plans
- Customizable dashboard
- Real-time monitoring
Cons:
- Occasional bugs
- Limited user interface customization
Swell is a platform designed to enhance online reputation and improve patient and employee experiences in healthcare practices. It automatically collects feedback from patients and staff, helping practices boost their reputations and satisfaction levels.
Why I picked Swell: It collects both private and public feedback, which helps you understand and improve patient and employee experiences. You can customize feedback requests and automate review invites through integrations with EHR/PMS systems. Detailed analytics and reporting give you insights into your practice's performance. The unified communication system centralizes reviews, webchats, and messages, making it easier for your team to manage interactions.
Standout Features & Integrations:
Features include automated feedback collection, review management, and detailed analytics. Your team can use the unified communication system to centralize all interactions. Customizable surveys and automated messaging help improve patient and employee experiences.
Integrations include Dentrix, Eaglesoft, Open Dental, Curve Dental, Practice Fusion, Solutionreach, NexHealth, RevenueWell, Weave, and Lighthouse 360.
Pros and cons
Pros:
- Integration with EHR/PMS
- Automated messaging
- Customizable surveys
Cons:
- Requires EHR/PMS integration
- Limited to healthcare practices
Yotpo is an ecommerce retention marketing platform designed for businesses aiming to boost customer loyalty and engagement. It offers tools for SMS marketing, customer reviews, user-generated content, loyalty programs, subscriptions, and personalized email marketing.
Why I picked Yotpo: Yotpo integrates multiple retention tools into one platform, making it easier for your team to manage customer engagement from a single dashboard. Features like SMS marketing and personalized email campaigns help you reach your customers directly, while loyalty programs and subscriptions increase repeat purchases. The platform also offers customer reviews and advanced analytics to track retention metrics and optimize customer journeys. This makes it a valuable asset for any ecommerce business looking to build long-term customer relationships.
Standout Features & Integrations:
Features include SMS marketing, customer reviews, user-generated content, loyalty programs, subscriptions, and personalized email marketing. You can manage all your customer engagement tools from a single platform. The advanced analytics offer insights to help you optimize your marketing strategies.
Integrations include Shopify, WooCommerce, Klaviyo, BigCommerce, Adobe Commerce, Instagram, Facebook, Google, HubSpot, and Zendesk.
Pros and cons
Pros:
- Personalized marketing
- Advanced analytics
- Multiple retention tools
Cons:
- Requires setup time
- Learning curve
Reputation is an online reputation management platform aimed at businesses looking to enhance their visibility and manage customer feedback. It serves industries such as automotive, healthcare, retail, and hospitality, providing tools for review management, social media engagement, and analytics.
Why I picked Reputation: It offers a full suite of tools to manage your online reputation, from business listings to competitive intelligence. You can gather real-time feedback and leverage AI-driven insights for better decision-making. The platform helps your team engage with social media, create surveys, and analyze customer data to improve your business's reputation.
Standout Features & Integrations:
Features include review management, business listings, surveys, social media engagement, and insights analytics. You can manage customer feedback in real-time and use AI-driven insights for better decision-making. The platform also offers competitive intelligence to keep you ahead of your competitors.
Integrations include Google My Business, Facebook, Yelp, TripAdvisor, Instagram, Foursquare, Healthgrades, Vitals, and Edmunds.
Pros and cons
Pros:
- Supports multiple industries
- AI-driven insights
- Real-time feedback
Cons:
- Limited user documentation
- Lack of transparent pricing
Trustpilot Business is a review management platform that helps businesses gather and analyze customer feedback. It serves a wide range of businesses looking to enhance customer engagement and improve their reputation through review collection and management.
Why I picked Trustpilot Business: With features like customizable brand pages and AI-assisted response suggestions, Trustpilot Business offers tools for improving your business's reputation. You can attract new customers by showcasing reviews, and detailed analytics help you understand industry trends. Salesforce integration makes it easier to manage review data, and various resources like blogs and webinars are available to leverage reviews effectively.
Standout Features & Integrations:
Features include customizable brand pages, AI-assisted response suggestions, and detailed analytics. You can use these tools to manage reviews and understand trends in your industry. Trustpilot Business also offers Salesforce integration for streamlined review management.
Integrations include Salesforce, Zapier, Google Analytics, Google Shopping, Hootsuite, Adobe Commerce, Shopify, WooCommerce, and Zendesk.
Pros and cons
Pros:
- Detailed analytics
- AI-assisted responses
- Customizable brand pages
Cons:
- Requires ongoing management
- Can be pricey
Other Review Management Software
Here are some additional review management software options that didn’t make it onto my shortlist, but are still worth checking out:
- Okendo
Best for ecommerce user-generated content
- Broadly
Best for automated review requests
- ReviewFlowz
Best AI assistant for review replies
- Jobber
Best for home services reputation management
- Brand24
Best social listening for brand awareness
- Birdeye
Best AI-driven solutions for local brands
- Localyser
Best centralized review management for franchises
- Score My Reviews
Best review automation for SMEs
- Weave
Best for communication and review integration
- Klaviyo
Best marketing automation for SMEs
- GatherUp
Best reputation management for multi-location brands
- NetReputation
Best for personalized ORM services
- Doctor Connect
Best for healthcare review management
- Thryv
Best review tracking for small businesses
- SOCi
Best AI-generated review responses
- ICUC
Best 24/7 review monitoring service
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Review Management Software Selection Criteria
When selecting the best review management software to include in this list, I considered common buyer needs and pain points like managing online reputation and responding to customer reviews efficiently. I also used the following framework to keep my evaluation structured and fair:
Core Functionality (25% of total weighting score)
To be considered for inclusion in this list, each solution had to fulfill these common use cases:
- Collect customer reviews
- Respond to customer reviews
- Analyze review data
- Monitor brand reputation
- Generate performance reports
Additional Standout Features (25% of total weighting score)
To help further narrow down the competition, I also looked for unique features, such as:
- Sentiment analysis
- Multi-platform review aggregation
- Automated review requests
- Competitor analysis
- Integration with CRM systems
Usability (10% of total weighting score)
To get a sense of the usability of each system, I considered the following:
- Intuitive user interface
- Ease of navigation
- Customizable dashboards
- Mobile accessibility
- Minimal learning curve
Onboarding (10% of total weighting score)
To evaluate the onboarding experience for each platform, I considered the following:
- Availability of training videos
- Interactive product tours
- Use of chatbots for support
- Access to templates
- Availability of webinars
Customer Support (10% of total weighting score)
To assess each software provider’s customer support services, I considered the following:
- Availability of 24/7 support
- Multiple support channels
- Live chat support
- Comprehensive knowledge base
- Dedicated account managers
Value For Money (10% of total weighting score)
To evaluate the value for money of each platform, I considered the following:
- Competitive pricing
- Flexible subscription plans
- Free trial availability
- Transparent pricing structure
- Inclusion of premium features in base plans
Customer Reviews (10% of total weighting score)
To get a sense of overall customer satisfaction, I considered the following when reading customer reviews:
- Overall satisfaction ratings
- Commonly praised features
- Reported ease of use
- Customer service experiences
- Feedback on pricing and value
Trends In Review Management Software
In my research, I sourced countless product updates, press releases, and release logs from different review management software vendors. Here are some of the emerging trends I’m keeping an eye on:
- AI-Driven Sentiment Analysis: Platforms are increasingly using AI to analyze customer sentiment in reviews. This helps businesses understand customer emotions and trends without manually going through each review. For instance, ReviewTrackers uses AI to categorize and quantify sentiments from customer feedback.
- Enhanced Privacy Features: With growing concerns around data privacy, review management tools are adopting advanced security measures. Some platforms now offer full data encryption and double-encrypted passwords to ensure sensitive information is protected.
- Visual Review Integration: Some tools are incorporating visual content like images and videos into reviews. This feature allows users to provide more context and detail in their feedback. Platforms like Yotpo enable customers to upload photos and videos along with their reviews.
- Localized Review Management: Businesses are focusing on managing reviews specific to different geographical locations. Tools now allow companies to filter and respond to reviews based on location, which is particularly useful for franchises and businesses operating in multiple regions.
- Predictive Analytics: Emerging platforms are leveraging predictive analytics to forecast customer behavior and potential review trends. This helps businesses take proactive measures to improve customer satisfaction. For example, Trustpilot has started integrating predictive analytics to help businesses anticipate and react to potential negative reviews.
What Is Review Management Software?
Review management software is designed to help businesses monitor, manage, and respond to customer reviews across various platforms. Professionals like marketing managers, customer service teams, and business owners generally use these tools to maintain a positive online reputation and gather valuable customer feedback. Automated review monitoring, response management, and sentiment analysis features help with keeping track of reviews, engaging with customers, and understanding their sentiments. These tools save time and improve customer satisfaction by ensuring timely and appropriate responses to customer reviews.
Features of Review Management Software
When selecting review management software, keep an eye out for the following key features:
- Centralized platform: Access one place to manage social media and customer reviews, making it easier to monitor and respond to feedback.
- Respond to reviews: Monitor and respond to customer reviews from a unified dashboard to engage with customers and address concerns promptly.
- Custom views: Sort, filter, and create custom views to build a personalized approach to review management, enhancing workflow efficiency.
- Notification system: Receive prompt notifications for new reviews to quickly address customer feedback and improve satisfaction.
- Reporting & analytics: Utilize reporting features including sentiment analysis and engagement metrics to understand customer feedback and make informed decisions.
- Multichannel capabilities: Collect reviews from various platforms, ensuring comprehensive feedback management from multiple sources.
- Automated review invitations: Automatically send review requests to customers, increasing the likelihood of receiving feedback.
- Customizable dashboards: Tailor the dashboard to fit specific business needs, enabling better organization and review tracking.
- Integration with other tools: Connect easily with other platforms like Google Reviews and Trustpilot to streamline review management.
- Active engagement tools: Features that facilitate responding to both positive and negative feedback, demonstrating customer care and driving improvements.
Benefits of Review Management Software
Implementing review management software provides several benefits for your team and your business. Here are a few you can look forward to:
- Improved customer trust: By quickly responding to reviews you are providing prospective customers with social proof that you care about customer concerns whilst showing existing customers that their feedback and testimonials are valued, which ultimately builds trust.
- Enhanced brand visibility: Regular interactions with reviews can boost your online presence, making your brand more visible in search results.
- Valuable insights: Analytics and reports from review management software provide insights into customer sentiments and areas for improvement.
- Increased customer retention: Addressing customer feedback promptly can lead to better customer satisfaction and loyalty.
- Time savings: Automated review collection and response features help reduce the time spent managing reviews manually.
- Better reputation management: Centralized platforms allow you to monitor and manage your brand's reputation across multiple review sites.
- SEO benefits: Positive reviews can improve your website's search engine rankings, making it easier for potential customers to find you.
Costs and Pricing of Review Management Software
Selecting review management software requires an understanding of the various pricing models and plans available. Costs vary based on features, team size, add-ons, and more. The table below summarizes common plans, their average prices, and typical features included in review management software solutions:
Plan Comparison Table for Review Management Software
| Plan Type | Average Price | Common Features |
| Free Plan | $0 | Basic review monitoring, limited review requests, and basic reporting. |
| Personal Plan | $5 - $30/ user/month | Enhanced review monitoring, unlimited review requests, basic reporting, and limited integrations. |
| Business Plan | $50-$150/ user/month | Advanced review monitoring, unlimited review requests, detailed reporting, multi-location support, and third-party integrations. |
| Enterprise Plan | $200-$500/ user/month | Customizable review monitoring, unlimited review requests, advanced reporting, multi-location support, third-party integrations, and dedicated account management. |
Review Management Software FAQs
Here are some answers to common questions about review management software:
Can review management software integrate with other tools?
Yes, most review management software can integrate with other tools like CRM systems, social media platforms, and email marketing software. This helps streamline your workflow by keeping all customer interactions and feedback in one place. Make sure to check the integration options of the software you are considering.
Does review management software offer automated review requests?
Yes, many review management software options offer automated review requests. This feature allows you to send review requests to customers via email or SMS automatically after a transaction or interaction. It may even include review widgets on follow-up and thank-you emails, for example. Automated requests can significantly increase the number of reviews you receive, helping to build your online reputation faster.
What kind of analytics can I get from review management software?
Review management software often provides detailed data-driven analytics on review volume, sentiment, and trends over time. You can track key metrics like average rating, the number of reviews per platform, and response times. These insights help you understand customer perceptions and identify areas for improvement.
Is it possible to respond to reviews directly from review management software?
Yes, most review management software allows you to respond to reviews directly from the platform. This feature saves you time by centralizing your review management efforts. You can reply to reviews on multiple platforms without having to log in to each one separately.
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