10 Migliori software per la comunità di clienti recensiti nel 2026

For those looking to enhance customer interaction and satisfaction, Gainsight serves as a centralized platform that supports vibrant customer communities. It's particularly appealing to customer success teams, product managers, and community builders who aim to improve engagement and retention. With features like community forums, self-service resources, and product feedback collection, Gainsight addresses the challenges of customer interaction, providing a space for users to connect, share insights, and support one another.

Why I Picked Gainsight

I picked Gainsight for its unique ability to foster vibrant customer communities through its centralized platform that enhances engagement and support. The software's standout features, like community forums and knowledge bases, empower your team to facilitate peer-to-peer support and gather invaluable product feedback. Additionally, Gainsight's integration of real-time AI insights offers a comprehensive view of customer interactions, allowing you to proactively address customer needs and drive growth. These capabilities make Gainsight a compelling choice for those looking to build and sustain strong customer relationships while reducing support costs.

Gainsight Key Features

In addition to the features that enhance customer engagement and support, Gainsight offers a range of tools designed to build strong customer communities.

• Gamification Elements: Encourage user interaction and advocacy by transforming passive users into active brand advocates through engaging challenges and rewards.
• In-App Embeddables: Provide users with easy access to resources and support directly within your application, ensuring seamless navigation and assistance.
• User Groups and Events: Foster relationships and collaboration by enabling the creation of interest-based user groups and promoting customer events to strengthen community ties.
• Analytics and Insights: Gain valuable insights into community activity and customer satisfaction, allowing your team to make informed decisions and enhance user experiences.

Gainsight Integrations

Integrations include Zendesk, Help Scout, Salesforce, Segment.com, AWS S3, Google Cloud Storage, Crowdin, FullStory, Slack, and Contentful.

Social+ (formerly Amity) is a platform designed to add community and social features directly within apps, allowing businesses to engage their users in a dynamic, social environment. It helps teams create spaces where users can interact, share content, and engage with each other within the app.

Why I picked Social+: Social+ is ideal for adding in-app community features that keep users engaged without leaving your platform. You can set up live chat, social feeds, and content-sharing tools all within your app. The software also offers powerful moderation tools, helping your team maintain a safe and productive community space. With these features, Social+ is a scalable solution that grows with your community, ensuring continuous engagement as your user base expands.

Standout features & integrations:

Features include in-app live chat, social feeds, and content management and sharing tools that help keep your users engaged within your app. You can create personalized community spaces, allowing users to interact and share real-time content. It also offers powerful moderation and analytics tools to monitor and maintain the health of your community.

Integrations include Salesforce, HubSpot, Google Analytics, Zendesk, Slack, Intercom, Marketo, Twilio, Pendo, and Microsoft Teams.

Salesforce Experience Cloud is a digital platform that enables businesses to create and manage digital experiences like portals, websites, and online communities. It’s designed for teams that want to build branded spaces for customer engagement and support while leveraging existing Salesforce data and tools.

Why I picked Salesforce Experience Cloud: Salesforce Experience Cloud was built to integrate closely with Salesforce CRM, allowing your team to manage customer interactions and data in one place. Features include customizable templates for building portals and websites, tools for creating personalized user journeys, and real-time analytics to track engagement. Additionally, your team can use its native Salesforce integration to ensure data flows smoothly across all your customer touchpoints.

Standout features & integrations:

Features include customizable templates for creating branded digital experiences, personalized user journeys, and real-time analytics for tracking community engagement. Your team can build and manage websites, portals, and forums while leveraging Salesforce's data ecosystem. The platform also offers drag-and-drop tools for quick and efficient site-building.

Integrations include Salesforce Sales Cloud, Salesforce Service Cloud, Salesforce Marketing Cloud, Salesforce Analytics, Salesforce Commerce Cloud, Salesforce AppExchange, Salesforce MuleSoft, Salesforce Heroku, Salesforce Pardot, and Salesforce Einstein.

Influitive is a platform that helps businesses engage and mobilize their customers for advocacy, referrals, and feedback. It’s designed for companies looking to build strong, loyal communities by rewarding customer participation in meaningful ways.

Why I picked Influitive: Influitive focuses on creating advocacy programs where your customers can earn rewards by participating in activities like providing testimonials, sharing feedback, and referring new clients. The platform’s customizable challenges and rewards system makes engaging your users in different ways easy, keeping them active in your community. It also offers analytics to track the success of your advocacy efforts and identify top advocates. 

Standout features & integrations:

Features include customizable advocacy challenges, reward systems to incentivize participation, and real-time analytics for tracking engagement. The platform also provides a smooth way to manage multiple advocacy campaigns from one dashboard. 

Integrations include Salesforce, HubSpot, Marketo, Oracle Eloqua, Slack, Zapier, Gainsight, Zendesk, Microsoft Dynamics, and Intercom.

Zapnito is a customer knowledge-sharing platform built to create expert-led communities, allowing professionals to share their knowledge and engage in meaningful discussions. It supports teams in building spaces where experts can connect, publish content, and collaborate on topics of interest.

Why I picked Zapnito: Zapnito is designed to create communities driven by expert insights and knowledge sharing. Your team can set up spaces where professionals share articles and videos and participate in discussions. Plus, the platform’s features make organizing expert-led webinars and knowledge hubs easy. You can also customize the community structure to align with your organization’s goals and focus areas.

Standout features & integrations:

Features include a custom hub for content and discussions, integrated webinars, and user profiles. You can create and manage courses for customer education. The platform also supports event hosting to build community interaction.

Integrations include Zapier, Salesforce, HubSpot, Marketo, Google Analytics, Slack, Microsoft Teams, Zoom, Mailchimp, and Stripe.

Bettermode is a platform designed to help organizations build and manage online communities with flexible and customizable features. It provides tools to create engaging spaces where users can interact, share knowledge, and solve problems collaboratively.

Why I picked Bettermode: Bettermode allows you to tailor your community’s design and functionality to match your brand and needs. Your team can set up discussion boards, knowledge bases, and event spaces that fit your organization's unique structure. The platform’s modular features make it easy to add or remove elements based on how your community evolves. You can also track engagement with built-in analytics to see how users interact within the community.

Standout features & integrations:

Features include customizable community layouts, modular design elements, and built-in engagement analytics. Your team can create tailored spaces for discussions, knowledge sharing, and event hosting. The platform also provides tools for moderating content and ensuring a healthy community environment.

Integrations include Zapier, Google Analytics, Intercom, Slack, HubSpot, Salesforce, Zendesk, Mailchimp, and Discourse.

Khoros is an online community platform that helps businesses create, manage, and scale online communities. It provides tools to engage users, facilitate discussions, and offer customer support in branded, digital spaces.

Why I picked Khoros: Khoros allows your team to create highly customizable community spaces with moderation tools to manage large volumes of user-generated content effectively. The platform provides advanced analytics, giving insights into user engagement and community health. It’s also built to handle high-traffic environments, ensuring reliability even for large-scale interactions. Khoros is ideal if you need a solution that can grow with your business and support a wide range of community management needs.

Standout features & integrations:

Features include customizable community templates, advanced moderation tools to manage large volumes of content, and detailed analytics for tracking user engagement. The platform lets your team create branded spaces that foster discussions and support. It also provides strong tools for monitoring community health and ensuring smooth interactions, even during high traffic.

Integrations include Salesforce, Zendesk, Slack, Microsoft Teams, Google Analytics, Adobe Analytics, Jira, Marketo, HubSpot, and Eloqua.

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Introduction

Rival Tech is a conversational research platform that aims to revolutionize how you gather insights from your customers. By focusing on mobile-first interactions and leveraging AI, Rival Tech offers a modern approach to engaging with your audience and collecting valuable data.

Why I Picked

I chose Rival Tech for its emphasis on conversational research, which transforms traditional surveys into engaging experiences. This feature is particularly beneficial for fostering a lively and interactive customer community, as it encourages more authentic and meaningful responses. The platform's mobile-first design ensures that you can reach your audience wherever they are, making it easier for community members to participate and contribute.

Another reason I picked Rival Tech is its Community 2.0 feature, designed to keep your audience engaged and active. This solution offers tools to connect with your community members through personalized interactions, which can lead to higher response rates and more insightful feedback. By focusing on building strong relationships with your community, Rival Tech helps you create a space where members feel valued and heard.

Standout Features - Descriptive Format

Features include the brand experience predictor, which allows you to assess the impact of your marketing campaigns on brand perception. The agile research capability lets you tailor research programs to fit the specific needs of your community, providing flexibility in how you gather insights. Additionally, the voice of market feature streamlines the survey process, making it simpler to capture the opinions and preferences of your audience.

Integrations

Integrations include Slack, Google Sheets, Zendesk, HubSpot, Salesforce, Gmail, Google Calendar, Google Drive, Notion, Microsoft Teams, Jira, and OpenAI (ChatGPT).

Swarm is a platform designed for building decentralized communities, allowing users to interact and share content without relying on a central server. It offers tools that enable peer-to-peer communication and secure data storage.

Why I picked Swarm: Swarm is built for teams that need a decentralized approach to community management. You can create spaces where users share content and collaborate without intermediaries. It has secure file-sharing and messaging features, ensuring privacy within your community. Your team can also take advantage of Swarm’s scalability, growing the community without the limitations of traditional centralized systems.

Features include decentralized data storage, peer-to-peer file sharing, and secure communication tools. Your team can manage content and collaboration without relying on a central server. It also provides privacy-focused solutions for messaging and data sharing.

Integrations include Ethereum, ENS, IPFS, Arweave, Filecoin, Gnosis, MetaMask, WalletConnect, Uniswap, and The Graph.

inSided is a customer success community platform designed to help companies engage their users and offer self-service options. It provides tools for building online communities where customers can ask questions, share ideas, and find solutions.

Why I picked inSided: inSided provides a user-friendly interface that makes it easy to set up and manage a community. It also offers features like user-generated content and peer-to-peer support, which help your team reduce the load on support channels. You can create product update spaces and integrate feedback loops directly linked to your offerings. Additionally, the software focuses on fostering an engaged user base while allowing your team to respond quickly to customer needs.

Standout features & integrations:

Features include community self-service options, product ideation tools, and detailed analytics to track user engagement. You can enable peer-to-peer support, allowing your users to share knowledge and help one another. Your team can also create knowledge bases and FAQ sections that are easy for customers to navigate.

Integrations include Salesforce, Zendesk, Gainsight, Mixpanel, Totango, Google Analytics, Marketo, HubSpot, Jira, and Pendo.