Thryv is an all-in-one small business reputation management software that helps businesses manage customer interactions and online presence. It best serves service-based industries like salons, auto repair shops, and healthcare providers, enabling them to efficiently handle customer feedback. Thryv offers easy-to-use tools for managing reviews and building customer relationships.
Thryv addresses challenges like handling customer feedback and maintaining a positive online image for marketing and customer service teams. In this article, I'll cover Thryv's features, pros and cons, use cases, and pricing so you can decide if this software aligns with your business needs and goals.
Thryv Evaluation Summary
- From $255/month
- Free demo available
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Thryv Overview
In my opinion, Thryv is a solid choice for small businesses looking to manage their reputation effectively. Its standout features and ease of use make it particularly appealing for service-based businesses like salons and auto repair shops. While its customer support is top-notch, the pricing might be a bit steep for very small teams. Compared to competitors, Thryv excels in user-friendliness and customer service but falls short on integration flexibility. If your team values ease of use and strong support, Thryv could be a great fit. However, if you're seeking extensive integration options, you might want to explore other alternatives.
pros
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You’ll find the user interface intuitive and easy to navigate.
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Thryv's customer support is responsive and helpful.
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Your team can efficiently manage customer feedback and online reviews.
cons
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You might find limited customization options in the software.
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Thryv doesn't offer as many advanced reporting features as some competitors.
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Your team may encounter occasional glitches in the mobile app.
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How We Test & Score Tools
We’ve spent years building, refining, and improving our software testing and scoring system. The rubric is designed to capture the nuances of software selection and what makes a tool effective, focusing on critical aspects of the decision-making process.
Below, you can see exactly how our testing and scoring works across seven criteria. It allows us to provide an unbiased evaluation of the software based on core functionality, standout features, ease of use, onboarding, customer support, integrations, customer reviews, and value for money.
Core Functionality (25% of final scoring)
The starting point of our evaluation is always the core functionality of the tool. Does it have the basic features and functions that a user would expect to see? Are any of those core features locked to higher-tiered pricing plans? At its core, we expect a tool to stand up against the baseline capabilities of its competitors.
Standout Features (25% of final scoring)
Next, we evaluate uncommon standout features that go above and beyond the core functionality typically found in tools of its kind. A high score reflects specialized or unique features that make the product faster, more efficient, or offer additional value to the user.
We also evaluate how easy it is to integrate with other tools typically found in the tech stack to expand the functionality and utility of the software. Tools offering plentiful native integrations, 3rd party connections, and API access to build custom integrations score best.
Ease of Use (10% of final scoring)
We consider how quick and easy it is to execute the tasks defined in the core functionality using the tool. High scoring software is well designed, intuitive to use, offers mobile apps, provides templates, and makes relatively complex tasks seem simple.
Onboarding (10% of final scoring)
We know how important rapid team adoption is for a new platform, so we evaluate how easy it is to learn and use a tool with minimal training. We evaluate how quickly a team member can get set up and start using the tool with no experience. High scoring solutions indicate little or no support is required.
Customer Support (10% of final scoring)
We review how quick and easy it is to get unstuck and find help by phone, live chat, or knowledge base. Tools and companies that provide real-time support score best, while chatbots score worst.
Customer Reviews (10% of final scoring)
Beyond our own testing and evaluation, we consider the net promoter score from current and past customers. We review their likelihood, given the option, to choose the tool again for the core functionality. A high scoring software reflects a high net promoter score from current or past customers.
Value for Money (10% of final scoring)
Lastly, in consideration of all the other criteria, we review the average price of entry level plans against the core features and consider the value of the other evaluation criteria. Software that delivers more, for less, will score higher.
Core Features
Customer Feedback Management: Thryv lets you track and respond to customer reviews from a single dashboard, boosting your team's efficiency. You'll find this feature valuable for maintaining a positive online presence.
Appointment Scheduling: This feature helps you book and manage appointments seamlessly, saving your team time and reducing no-shows. It's perfect for service-based businesses like salons and repair shops.
Secure Messaging: Thryv offers a secure way to communicate with customers, ensuring privacy and trust. You can easily manage all interactions from one place.
Review Request Automation: Automatically send review requests to customers, increasing the chances of receiving positive feedback. This marketing automation feature helps you build a strong online reputation effortlessly.
Social Media Management: With Thryv, you can manage your social media posts and interactions without leaving the platform. It makes maintaining your online presence quick and simple.
Client Portal: Thryv provides a client portal where your customers can access their contact information, invoices, and interact with your business. This feature enhances customer convenience and satisfaction.
Ease of Use
Thryv shines in user-friendliness with its intuitive interface and straightforward navigation, making it easy for your team to manage tasks without a steep learning curve. You’ll appreciate how quickly your team can adapt to its functionalities, like scheduling and feedback management. Compared to others, Thryv stands out for its simplicity and efficiency, which lets you focus more on your business and less on figuring out software.
Integrations
Thryv integrates with Google Sheets, QuickBooks Online, Xero, Stripe, PayPal, Square, Google Contacts, Mailchimp, Constant Contact, and Shopify. Thryv also connects with thousands of apps via Zapier and offers an API for custom integrations.
Thryv Specs
- Analytics
- API
- Calendar Management
- Chat
- Click-to-Dial
- CRM Integration
- Customer Management
- Customer Service
- Dashboard
- Dashboards
- Data Export
- Data Import
- Data Visualization
- External Integrations
- Feedback Management
- Knowledge Base
- Lead Management
- Lead Scoring
- Multi-Source Feedback
- Multi-User
- Net Promoter Score
- Notifications
- Omnichannel Referrals
- Online Surveys
- Review Moderation
- Scheduling
- Sentiment Analysis
- Social Media Monitoring
