Smartsheet-recension: För- och nackdelar, funktioner och priser

Smartsheet utmärker sig genom flexibilitet och samarbete, vilket gör det till ett starkt val för team som söker mångsidiga lösningar för marknadsföringsarbetsflöden.

Visit Website
By Amanda Jacques

We review tools independently, and commissions help fund our testing. See our transparency policy, our methodology, or suggest a tool.

Smartsheet is a marketing workflow software built around a spreadsheet-style grid that marketing teams use to manage campaigns, content calendars, and multi-step approvals. It's worth a close look if your team juggles complex, multi-phase projects across multiple stakeholders. Compared to monday.com, Smartsheet gives you more control over formula-based logic, advanced reporting, and structured data—making it a stronger fit for teams who need more than visual boards and basic task tracking.

Smartsheet Evaluation Summary

Coordinates tasks, plans, and collaboration across marketing projects.
Customer rating

4.5/5

Pricing
  • From $9/user/month (billed annually)
  • 30-day free trial

Varför du kan lita på våra programvarurekommendationer

6,700+

Reviews

20

Industry experts

16+

Evaluation factors

14

Years

Vårt team har testat och recenserat programvara sedan 2012. Som marknadsföringsledare själva vet vi hur svårt — och viktigt — det är att välja rätt programvara.

För den här guiden utvärderade vi verktyg genom praktisk testning och oberoende research, och betygsatte verktygen enligt våra urvalskriterier.

Våra recensioner speglar vårt mänskliga redaktionella omdöme, inte ett säljbudskap.

Expertgranskare:

Smartsheet Overview

In my opinion, Smartsheet is a solid choice for teams needing a flexible marketing workflow platform. Its spreadsheet-like interface offers powerful features, though it might feel outdated compared to more intuitive tools. Smartsheet excels in integrations and handling complex projects, making it great for project managers and marketing departments dealing with extensive data or requiring advanced reporting. 

However, the onboarding process could be smoother, and its pricing might not suit smaller teams. If you're looking to compare, other tools might offer sleeker interfaces, but Smartsheet's functionality and scalability can be hard to match for those who value depth over aesthetics.

Pros

  • You can manage complex projects with ease using its powerful project management tools.
  • The spreadsheet-like interface makes it easy for your team to adopt.
  • It offers extensive customization options for tailoring workflows to your needs.

Cons

  • Your team might find the interface feels outdated compared to newer tools.
  • The learning curve can be steep if you're new to project management software.
  • It lacks some intuitive features found in other marketing workflow tools.

Is Smartsheet Right For Your Needs?

Who Would be a Good Fit for Smartsheet?

Smartsheet is great for marketing teams and project managers in industries like advertising and event planning. If your work involves managing large projects with many moving parts, Smartsheet's powerful project management tools and customization options help you stay organized and on track. Its spreadsheet-like interface is familiar and easy for your team to adopt, making it an excellent choice for teams that need detailed tracking and reporting.

  • Marketing Agencies
    Smartsheet helps your agency manage multiple client projects with its detailed task tracking and reporting features.
  • Event Planning
    You can coordinate complex schedules and logistics easily with Smartsheet's customizable workflows and timelines.
  • Construction Projects
    Smartsheet's project management tools allow you to track budgets, timelines, and tasks effectively in construction projects.
  • Product Development
    Your team can manage product launches and track progress with Smartsheet's robust project planning features.
  • Human Resources
    HR teams can benefit from Smartsheet's ability to track recruitment processes and employee onboarding efficiently.
  • IT Departments
    IT teams can use Smartsheet to manage projects and track IT infrastructure changes with its detailed task management capabilities.

Who Would be a Bad Fit for Smartsheet?

Smartsheet might not suit small businesses or startups with limited budgets and simple project management needs. If your team prefers visually appealing interfaces or needs intuitive, easy-to-learn software, Smartsheet's spreadsheet-like format could feel cumbersome. Creative teams seeking advanced design collaboration tools might also find it lacking. Its learning curve can deter teams looking for quick setup and immediate ease of use.

  • Small Startups
    Smartsheet’s extensive features might overwhelm small startups looking for simple solutions without a steep learning curve.
  • Design Agencies
    Agencies focusing on design might find Smartsheet lacking in visual tools for creative collaboration.
  • Retail Stores
    Retail operations needing quick, day-to-day task handling might find Smartsheet’s functionality unnecessarily complex.
  • Non-Tech Savvy Teams
    Teams unfamiliar with project management software may struggle with Smartsheet’s interface and require simpler tools.
  • Freelancers
    Freelancers needing basic task management might find Smartsheet's features excessive for their needs.
  • Education Institutions
    Educational settings that require user-friendly interfaces may find Smartsheet’s layout less appealing for educators and students.

How We Test & Score Tools

We’ve spent years building, refining, and improving our software testing and scoring system. The rubric is designed to capture the nuances of software selection and what makes a tool effective, focusing on critical aspects of the decision-making process.

Below, you can see exactly how our testing and scoring works across seven criteria. It allows us to provide an unbiased evaluation of the software based on core functionality, standout features, ease of use, onboarding, customer support, integrations, customer reviews, and value for money.

Core Functionality (25% of final scoring)

The starting point of our evaluation is always the core functionality of the tool. Does it have the basic features and functions that a user would expect to see? Are any of those core features locked to higher-tiered pricing plans? At its core, we expect a tool to stand up against the baseline capabilities of its competitors.

Standout Features (25% of final scoring)

Next, we evaluate uncommon standout features that go above and beyond the core functionality typically found in tools of its kind. A high score reflects specialized or unique features that make the product faster, more efficient, or offer additional value to the user.

We also evaluate how easy it is to integrate with other tools typically found in the tech stack to expand the functionality and utility of the software. Tools offering plentiful native integrations, 3rd party connections, and API access to build custom integrations score best.

Ease of Use (10% of final scoring)

We consider how quick and easy it is to execute the tasks defined in the core functionality using the tool. High scoring software is well designed, intuitive to use, offers mobile apps, provides templates, and makes relatively complex tasks seem simple.

Onboarding (10% of final scoring)

We know how important rapid team adoption is for a new platform, so we evaluate how easy it is to learn and use a tool with minimal training. We evaluate how quickly a team member can get set up and start using the tool with no experience. High scoring solutions indicate little or no support is required.

Customer Support (10% of final scoring)

We review how quick and easy it is to get unstuck and find help by phone, live chat, or knowledge base. Tools and companies that provide real-time support score best, while chatbots score worst.

Customer Reviews (10% of final scoring)

Beyond our own testing and evaluation, we consider the net promoter score from current and past customers. We review their likelihood, given the option, to choose the tool again for the core functionality. A high scoring software reflects a high net promoter score from current or past customers.

Value for Money (10% of final scoring)

Lastly, in consideration of all the other criteria, we review the average price of entry level plans against the core features and consider the value of the other evaluation criteria. Software that delivers more, for less, will score higher.

Core Features

Task Management

You can easily create, assign, and track tasks, ensuring your team stays on top of deadlines. This feature helps you manage workloads and prioritize effectively.

Gantt Charts

Smartsheet's Gantt charts let you visualize project timelines and dependencies at a glance. They help you plan and adjust project schedules with ease.

Dashboards

With dashboards, you get a real-time overview of project status and metrics. They keep your team informed and aligned with project goals.

Automation

Automate repetitive tasks to save time and reduce errors in your workflows. This feature allows you to focus on more strategic activities.

Reporting

Generate detailed reports to analyze progress and performance across projects. This helps you make informed decisions based on data insights.

Collaboration Tools

Smartsheet's collaboration tools let your team communicate and share files within the platform. This feature enhances team coordination and reduces email overload.

Smartsheet screenshot
Create, assign, and track tasks to meet deadlines.

Standout Features

Customizable Templates

Smartsheet offers a range of templates that you can tailor to fit your project needs. This flexibility allows you to quickly set up projects without starting from scratch.

Resource Management

Track and allocate resources effectively to ensure your team is balanced and productive. This feature helps you avoid overloading team members and maintain project efficiency.

Smartsheet screenshot
Use customizable templates to launch projects quickly.

Ease of Use

Smartsheet's ease of use can be a mixed bag for your team. The spreadsheet-like interface offers familiarity, but it can feel clunky compared to more modern tools. While its extensive features provide depth, new users might find the learning curve steep. Once you get past the initial setup, you’ll likely appreciate its powerful project management capabilities. However, if your team prefers intuitive and sleek interfaces, Smartsheet might not be the best fit.

Smartsheet screenshot
Familiar spreadsheet layout, but may feel clunky at first.

Onboarding

Smartsheet's onboarding process might challenge your team initially, as it requires time to get accustomed to its features. While the platform provides tutorials and guides, some users feel these resources don’t fully ease the transition. The learning curve can delay your team’s time to value, especially if they’re new to project management tools. However, once you navigate the setup, the platform's capabilities can become a strong asset for your projects.

Smartsheet screenshot
Initial learning curve may slow onboarding.

Customer Support

Smartsheet offers decent customer support, which can be a relief when you face issues. Users report that the support team is responsive and willing to help, though some feel the resolution times could improve. You’ll find a range of support channels, including email and phone, but advanced users might wish for more in-depth assistance. The availability of comprehensive online resources can also aid your team in troubleshooting common problems.

Smartsheet screenshot
Responsive support with helpful resources, though fixes can lag.

Integrations

Smartsheet integrates with Microsoft Teams, Slack, Adobe Creative Cloud, Power BI, Tableau, Salesforce, Jira, Power Automate, Zapier, and Google Workspace. Smartsheet also offers an API and connects with third-party integration tools to further extend its capabilities.

Smartsheet screenshot
Integrates with major tools and offers API access for flexibility.

Value for Money

Smartsheet uses a tiered subscription model designed to scale with team size and feature needs. It offers a 30-day free trial, allowing teams to explore paid features before committing. While pricing increases with more advanced capabilities, many organizations find the Business and Enterprise plans worthwhile for their automation, reporting, and collaboration tools.

  • Pro Plan: Starts at $9 per user/month (billed annually). Includes core project and task management features for individuals and small teams.
  • Business Plan: Starts at $19 per user/month (billed annually). Adds unlimited automations, enhanced collaboration tools, advanced reporting, and workload tracking.
  • Enterprise Plan: Custom pricing. Includes advanced security, enterprise-grade administration controls, integrations, and premium support.
Smartsheet screenshot
Tiered pricing with a 30-day trial and scalable plans.

Smartsheet Specs

  • API: Yes
  • Batch Permissions & Access: No
  • Budgeting: Yes
  • Calendar Management: Yes
  • Collaboration Support: Yes
  • Contact Management: No
  • Contact Sharing: No
  • Customer Management: Yes
  • Dashboard: Yes
  • Dashboards: Yes
  • Data Export: Yes
  • Data Import: Yes
  • Data Visualization: Yes
  • Dependency Tracking: No
  • Document Sharing: No
  • Expense Tracking: Yes
  • External Integrations: Yes
  • File Sharing: No
  • Gantt Charts: Yes
  • Kanban Boards: No
  • Multi-User: Yes
  • Notifications: Yes
  • Project Management: Yes
  • Resource Management: Yes
  • Scheduling: Yes
  • Task Scheduling/Tracking: Yes
  • Third-Party Plugins/Add-Ons: Yes
  • Time Management: No
  • Travel Management: No
  • Workflow Management: No

Smartsheet FAQs

Smartsheet Company Overview & History

Smartsheet Inc., founded in 2005, is headquartered in Bellevue, Washington, and employs around 3,330 people. Known for its work management software, Smartsheet serves a diverse client base across various industries. The company was publicly traded on the NYSE under the ticker SMAR from 2018 to 2025 before being taken private by Blackstone Inc. and Vista Equity Partners for $8.4 billion. As of 2024, Smartsheet reported a revenue of $958 million, reflecting its strong market position.

Smartsheet Major Milestones

  • 2005: Company founded as Navigo Technologies, Inc.
  • 2010: Significant software redesign.
  • 2018: Went public on the NYSE under the ticker SMAR.
  • 2025: Taken private by Blackstone Inc. and Vista Equity Partners for $8.4 billion.